I can't find an item I am looking for on your website. Does Next Level do other products as well?
Yes we do over 1000 different items and are adding them to the website on a regular basis. If there is an item you need please send us an email or call and we will do our best to help you.

 

What is your return policy?
If you had a custom product made by us then are not any returns. We send and have all customers sign off on proofs to eliminate any problems.

 

Is my payment secure?
Yes. We DONOT store credit card information in any computer that has access to the internet.

 

What type of images should I use when ordering items?
The preferred file type is always vector. If a vector format is not accessible or available then the image needs to be no less than 300dpi on a transparent background.

 

Who is responsible for proofing my artwork/product?
At the end of the day the products you use help make you standout and look better. It is the customers responsibility to proof everything before it is printed. You know your business better than we do. 99% of the time any mistakes that are made is from wrong information provided. 

 

I need a custom product made. Can you help me?
Yes, we specialize in coming up with and or customizing existing products to meet your needs. 

 

How do I know that you received my order?
We send emails out shortly after receiving your email unless it is during non-business hours. Email are not guaranteed so if for some reason we don't respond it typically means we did not receive your message.

 

How soon will I receive my order?
Depending on the product it can take up to 7 business days. Our typical turnaround time is 2-3 days on 90% of our products. Some custom order can take longer due to getting supplies and or vendor stock.